At Love Momento, we strive to ensure you are satisfied with your purchases. If, for any reason, you are not completely happy with your order, you may return the item(s) in accordance with the guidelines outlined in this policy.

By shopping with us, you agree to the terms of this Return Policy.

1. Eligibility for Returns

You may request a return under the following conditions:

• The return is initiated within [Insert Days, e.g., 14 or 30 days] of receiving the product.
• The product is unused, unworn, and in its original condition with all tags, labels, and packaging intact.
• The product is not a non-returnable item, including:
  • Personalized or customized items.
  • Items marked as "Final Sale."
  • Perishable goods (e.g., food, flowers).

2. Return Process

To initiate a return:

1. Contact our customer support team at support@lovemomento.com or call us at +1 (XXX) XXX-XXXX.
2. Provide your order number, item details, and the reason for the return.
3. Our team will review your request and provide you with a return authorization and shipping instructions.

3. Shipping Returns

• Customer Responsibility: You are responsible for the return shipping costs unless the item was received damaged, defective, or incorrect.
• Packaging: Pack the item securely to prevent damage during transit. We recommend using the original packaging.

4. Refund Policy

• Refunds are processed once the returned item is received and inspected.
• Refunds will be issued to the original payment method (e.g., credit card, PayPal) within [Insert Timeframe, e.g., 7–14 business days] of approving the return.
• Shipping fees and handling charges (if applicable) are non-refundable.

5. Exchange Policy

If you wish to exchange an item, follow the return process, and specify the replacement item. Exchanges are subject to stock availability.

6. Damaged or Defective Items

If you receive an item that is damaged or defective:

• Notify us within [Insert Timeframe, e.g., 48 hours] of receiving the product.
• Provide clear photographs of the damage/defect for verification.
• We will offer a replacement, store credit, or full refund for such items.

7. Non-Returnable Items

Certain products are excluded from returns, including:

• Personalized or engraved items.
• Intimate apparel or hygiene-related products.
• Sale items marked as "Final Sale."

8. Contact Us

For questions or concerns about your return, please reach out to us at:

• Email: support@lovemomento.com
• Phone: +1 (XXX) XXX-XXXX

We’re here to help make the process smooth and hassle-free.